For any emergencies after hours, weekends & holidays please contact:

Veterinary Specialists of Rochester & Animal Emergency Services

(585) 424-1260 or
(585) 424-1277.

www.vsesrochester.com

This emergency service is open 24/7 and on all holidays.

Get $20 Off Your First Visit With Us!

It's just our way of saying "WELCOME" to all our new clients and patients.

-offer valid through 7/30. For new clients only.


SCHEDULE YOUR APPOINTMENT TODAY!
Grafton Animal Hospital - Local Veterinarians

Meet our Receptionists

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What is a veterinary receptionist?

A veterinary receptionist runs the front office of the veterinary clinic and is usually the first member of the staff to greet clients as they arrive with their pets. The receptionist performs record keeping duties, clerical duties and provides miscellaneous support to the veterinarians and patient care team.

What responsibilities do receptionists have?

On a typical day a veterinary receptionist in a clinical practice will:

  • Phone reception – answering client inquiries, scheduling appointments, and recording messages for doctors and staff
  • Greeting clients – checking patients in, discharging patients, dispensing medications and prescriptions, invoicing
  • Inputting data into electronic medical record system
  • Receiving client payments – posting and recording payments
  • Monitor clinic fax & phone messaging – prescription refill requests, receipt of payment, appointments scheduling, client inquiries
  • Client communications – patient updates, appointment reminders, update inquiries
  • General office duties – mail, hospital bills, cleaning / organizing reception area

Lacey

Job Title:CSR

Length of time you’ve been with South Towne: 5.5 years (as of 3/’18)

Reason for choosing this field: I have a really strong love for animals and I’ve always wanted to work with them ever since I was little.

What do you like most about South Towne and/or your favorite parts of the day:  I love that we are all really passionate about the pets and their owners. My favorite part is getting to see the owners smile when we return their pets to them.

Hobbies/interests/family/pets: I love the beach and doing yoga. I love spending time with my son, my 2 dogs (Sophie & Duke) and cat (Tom). I also love camping and traveling.
 


Jeremy

Job Title: CSR

Length of time you’ve been with South Towne: Since 8/’16 (as of 3/’18)

Education/Degrees: Regents diploma with advance designation RH Senior High, studied Music Performance for 1 year at MCC

Professional Interests: Owning my own company/becoming GM or CEO of a major company

Reason for choosing this field: I love all animals and love to see the various different breeds and species we see here.  Although bad things do happen, it’s the smiles we can put on people’s faces that made me want to work here.

What do you like most about South Towne and/or your favorite parts of the day: The people I work with, they are all friendly, helpful and understanding!

Hobbies/interests/family/pets: 4 dogs total at 2 houses; Rottweiler Molly 9 years old, Maltese mix Bella 3 years old, English Bulldog Lulu 1 years old and a Shih Tzu mix Bentley who is 6 years old.  I have one cat, Sammy who is my 16 year old man!  I played pool professionally for a good 8-10 years. I am also an overnight grocery manager along with working here.


Kathy Rucinski

Job Title: CSR

Length of time you’ve been with South Towne: 1/13/18 (as of 3/18)

Education/Degrees: Economics, finance, medical assisting VW Madison-Economics, Bryant & Stratton-Med. Assist.

Professional Interests: Greyhound Adoption of Greater Rochester

Reason for choosing this field: I’ve worked with people in some capacity all my life and enjoy it.  Getting to know their pets is just a plus.  Also, it’s a busy action packed place to be!

What do you like most about South Towne and/or your favorite parts of the day: Meeting and hanging out with all different kinds of animals-and receiving the education that comes from “on the job training” regarding the care of all of those animals.

Hobbies/interests/family/pets:  Husband David-photography and video production, Daughter Bonnie-Missionary Potters Field Ministries Montana.  I have a Greyhound named Cash-sleeps all day.  My interests include bible study, prayer, being outside in the sun!  Hiking, skiing, hanging out in the backyard with Cash, reading, riding my bike and working with my husband.


Jennifer

Job Title:CSR

Length of time you’ve been with South Towne: 5 years (as of 3/’18)

Reason for choosing this field: I love animals! This is a rewarding job. I get to see animals and clients when they walk through the door and this hospital provides exceptional care for the animals.

What do you like most about South Towne and/or your favorite parts of the day:  The veterinarians are the best. The staff is like family. I enjoy seeing the positive difference we make with the animals and clients. The best part of the day is playing with our furry friends.

Hobbies/interests/family/pets: I enjoy spending time with my son and BIG Girl (my kitty). My hobbies are swimming, shopping and horseback riding.
 


Zoe

Job Title: CSR

Length of time you’ve been with South Towne: 2 years (as of 6/’18)

Education/Degrees: Trek North Expeditionary High School

Reason for choosing this field: I ended up here for the same reason most people in this field have; a love of animals. Now that I’ve been here I can’t imagine doing anything else.

What do you like most about South Towne and/or your favorite parts of the day:  South Towne is a family. There isn’t a person here who wouldn’t be there for you.

Hobbies/interests/family/pets: I enjoy spending my days reading in bed with my cat, Finley, and my dog, Zant. I have a brother, but all of my family is in Minnesota, where I’m originally from.


Chelsea

Job Title: CSR

Length of time you’ve been with South Towne: 4 weeks (as of 6/’18)

Reason for choosing this field: I have always loved animals and wanted to help them in any way I can.

What do you like most about South Towne and/or your favorite parts of the day:  Everybody is very friendly and willing to help me. My favorite part of the day is anytime I’m interacting with an animal.

Hobbies/interests/family/pets: Playing with my dogs, listening to music or watching movies.